HP Photosmart Premium C309 - Manual (Page 116)

Solution 3: Clean the electrical contacts
Solution: Clean the cartridge electrical contacts.
To clean the electrical contacts
1. Make sure the product is turned on.
2. Open the cartridge access door by lifting the blue access handles on the side of
the product, until the door locks into place.
The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the
electrical contacts on the ink cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal
on the bottom of the ink cartridge.
Errors 113
Solve a problem