HP StoreEver TapeAssure Software - Manual (Page 106)

If this happens, first restart the LTT Service. If it continues to happen, reboot the drive or library.
Troubleshooting devices
Using L&TT to troubleshoot tape devices
HP requests that customers perform diagnostics on their drive before requesting a replacement.
This section tells you how, why and when to run these diagnostics so that you can identify and
potentially fix your problems without the need to contact HP support. If L&TT determines that your
tape drive is not functioning correctly and does need to be exchanged, then the accompanying
failure information provides a faster response from HP support.
This section starts with the most common questions you may have concerning the health of your
tape drive. You can work through each of them in turn or pick one that is most appropriate to your
problem. Additional pointers are provided if the problem is not found to be with your tape drive.
This section currently only covers standalone drives.
Click the appropriate link:
•
Are you performing regular maintenance?
•
Is the drive connected properly?
•
Is the drive working as expected?
•
Is the drive firmware up to date?
•
Is the drive performing as expected?
•
Is the media in good condition?
Are you performing regular maintenance?
The health of your tape drive and media are highly influenced by the way they are treated. Good
maintenance will help prevent many problems.
•
Perform maintenance
Keep firmware up to date ◦
◦ Use the drive in a clean and controlled environment
◦ Clean the drive when indicated to do so
•
Perform periodic health checks
Run the L&TT Drive Assessment test ◦
◦ Run the L&TT Media Analysis test on tapes holding key data
•
Follow good practice
Take care of your media ◦
◦ Make frequent backups
◦ Make redundant backups for critical data
Is the drive connected properly?
If your application does not recognize your drive, do the following:
•
Check all physical connections and cable integrity.
•
Verify that the proper HBA and tape drivers are installed.
•
Verify that the operating system and backup application are configured properly.
106 Troubleshooting