HP StoreEver TapeAssure Software - Manual (Page 102)

5. Once TapeAssure discovers the drives, it will pull a single ticket from each one. Check the
monitored_drivelist.txt
summary file in the logs folder under the install directory to
verify that at least one ticket has been pulled from each drive.
Check the configuration file
The configuration file controls when tickets are pulled and where they are sent.
For a full description, see “Setting service configurations” (page 14) .
When diagnosing TapeAssure issues, the key configuration parameters to check are:
•
MANAGEMENT_STATION_IP – verify that this is the IP address of the Command View TL
management station
•
MANAGEMENT_STATION_PORT – verify that this is the port number of the Command View TL
management station. Most likely this will be 8099 unless the port number has been changed
using Command View TL.
•
POLLING_INTERVAL – verify that tickets are pulled frequently enough to match your backup
model. The default is one ticket every six hours or four tickets per day, which gives TapeAssure
enough resolution to monitor a nightly backup. Pulling tickets will not disturb backups even if
they occur concurrently and frequently but it is good practice to reduce ticket pulling frequency
to only what is needed.
Check the LTT Service log for sent tickets
As tickets are sent to Command View TL, a log entry is made in the TapeAssure.log file, which
is found in the logs folder in the install directory. The entry shows the ticket name, which includes
the drive serial number and the time at which the ticket was sent.
Verify that there are references to drive tickets being sent for all the drives being monitored. If this
is not the case, one of the previous steps must not be working.
You can force a re-send of a ticket for all connected drives by restarting the LTT Service.
102 Troubleshooting