Computer, network, or i/o port problems – HP LaserJet 8000 Multifunction Printer series User Manual
Page 215
Chapter 5
Problem Solving
215
Determining Printer Problems
A PS error page prints.
Make sure the print job is a PS job. Check to see whether your
software expected you to send a setup or PS header file to the
printer. Check the printer setup in your software application to
ensure that the printer is selected. Check cable connections to
ensure that they are secure.
Reduce the complexity of the graphic. Increase available
memory by turning off Resource Saving.
Computer, Network, or I/O Port Problems
Situation
Solution
Printer Interface
problems
Print a configuration page from the printer’s control panel to
verify that the interface configurations shown on the printout
match those on the host computer. (See page
to print a
configuration page.)
Computer software
problem
Check that your computer is working correctly by printing from
a software application you know works or by printing a plain
text file to see if the problem is with your software application
or printer driver. (For example,
C:\dir>>LPTn
where n is the
number of the computer port the printer is connected to, for
example LPT1.) To output the page, you may have to send a
form feed command from your computer.
PS Troubleshooting (continued)