Enww solve fax problems 299 – HP LaserJet Enterprise 700 color MFP M775 series User Manual

Page 313

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Problem

Cause

Solution

Outgoing fax calls keep dialing.

The fax accessory automatically redials
a fax number if the

Redial On Busy

option is on or if the

Redial On No

Answer

option is on.

This is normal operation. If you do not
want the fax to retry, set the

Redial On

Busy

option to 0, set the

Redial On No

Answer

option to 0, and set the

Redial

on error

option to 0.

Faxes you send are not arriving at the
receiving fax machine.

The receiving fax machine might be
turned off or might have an error
condition, such as being out of paper.

Ask the recipient to make sure the fax
machine is turned on and ready to
receive faxes.

A fax might be in memory because it is
waiting to redial a busy number, or
there are other jobs ahead of it waiting
to be sent.

If a fax job is in memory for either of
these reasons, an entry for the job
displays in the fax log. Print the fax
activity log, and check the Result
column for jobs with a Pending
designation.

ENWW

Solve fax problems

299

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