Installing device drivers, Managing servers with insight agents, Diagnostic tools – HP Smart Array P731m Controller User Manual
Page 17
Installation and configuration 17
Installing device drivers
IMPORTANT:
Always perform a backup before installing or updating device drivers.
HP now distributes drivers and other support software for servers and server blades through Service Pack for
ProLiant, or SPP, which you can download from the HP website
.
Be sure to use the latest SPP version for the server or server blade.
If you installed an OS by using the Intelligent Provisioning software, its Configure and Install feature may
have provided the latest driver support.
To directly locate the OS drivers for a particular server blade, enter the following web address into the
browser:
http://www.hp.com/support/<servername>
In place of <servername>, enter the server name.
For example:
http://www.hp.com/support/dl360gen8
Managing servers with Insight Agents
When using Insight Agents to manage HP ProLiant Gen8 servers, HP recommends that you clear the selection
for Agentless Management Service, and then select Insight Agents for installation to take place.
You can update the Management Agents by using the latest versions of the agents provided in the Intelligent
Provisioning software.
Diagnostic tools
To troubleshoot array problems and generate feedback about arrays, use the following diagnostic tools:
•
HP SSA
HP SSA can be accessed offline with HP Intelligent Provisioning, during POST, or from an ISO image.
It can also be accessed online by downloading the HP SSA executables. For more information on
accessing and using HP SSA, see the HP Smart Storage Administrator User Guide.
•
Event Notification Service
This utility reports array events to the server IML and the Microsoft Windows system event log, and
records the Smart Array serial log, which includes detailed diagnostic information of the most recent
events encountered by the controller. You can obtain the utility from the HP website
. When prompted for product information, enter the server model name.
•
HP Insight Diagnostics
HP Insight Diagnostics is a tool that displays information about the system hardware configuration and
performs tests on the system and its components, including drives if they are connected to Smart Array
controllers. This utility is available on the HP website
•
POST messages