No dial tone, The fax is busy. message appears – HP LaserJet Pro CM1415fnw Color Multifunction Printer User Manual
Page 185
●
Turn off the
Error Correction
option.
a.
From the Home screen, touch the Setup button.
b.
Open the
Service
menu.
c.
Open the
Fax Service
menu.
d.
Open the
Error Correction
menu.
e.
Select the
Off
setting.
NOTE:
Turning off the
Error Correction
option can reduce image quality.
●
If the error persists, contact HP. See
or the support flyer that
came in the product box.
No dial tone.
●
Make sure that the telephone cord is plugged into the correct port on the product.
●
Make sure that the telephone cord from the product is plugged directly into the wall telephone jack.
●
Check for a dial tone on the phone line by using the
Start Fax
button.
●
Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
●
Unplug the telephone cord from both the product and the wall and replug the cord.
●
Make sure that you are using the telephone cord that came with the product.
●
Plug the product phone cord into a jack for another phone line.
●
Check the phone line by using the
Run Fax Test
option from the
Service
menu on the control panel.
a.
From the Home screen, touch the Setup button.
b.
Open the
Service
menu.
c.
Open the
Fax Service
menu.
d.
Select the
Run Fax Test
item.
The Fax is busy. message appears
●
Try sending the fax again.
●
Call the recipient to ensure that the fax machine is on and ready.
●
Check that you are dialing the correct fax number.
●
Check for a dial tone on the phone line by using the
Start Fax
button.
●
Make sure that the phone is working by disconnecting the product, plugging in a telephone to the
phone line, and making a voice call.
●
Plug the product phone cord into a jack for another phone line, and try sending the fax again.
●
Try a different phone cord.
ENWW
Solve fax problems 169