HP SAN - Manual (Page 54)

Troubleshooting Possible Cause Description Error Code
Enter valid characters in the
Customer Details fields.
The acceptable characters for the Customer
Details filed are: a-z A-Z _ - , . # ( ) and space
character, and the maximum number of charac-
ters allowed in any editable field is 255. This
error occurs if you enter anything other than
the accepted characters for the Customer Details
fields or you exceed the maximum allowed
characters in any editable filed.
Special character validation 107
Provide valid login or password
for Brocade switches.
This error occurs when login or password sup-
plied for the Brocade switches is incorrect. Login
and password are validated at two places: one
while discovering the connected switches and
second while collecting data.
Invalid login or password 201
Send the detailed information
about the switch and its firmware
to:
“[email protected]”
This error occurs when data collection for a
particular switch or all switches fails. There can
be one or more reasons for this, such as:
• Any unsupported firmware or unsupported
switch OS
• This error occurs if the switch does not re-
spond to some OIDs while collecting the
switch data. A switch does not respond if
the SNMP data type does not match with
the standard data types for the switch's
SNMP agent.
• Any unexpected SNMP error while collect-
ing data for that particular switch.
Data Collection failed 202
Ensure that the device with this
IP address exists and is switched
on. If a restricted SNMP access
list is configured in the switch,
add the IP address of the system
running SAN Visibility in the ac-
cess list, and try again. Verify
that the SNMP Read Community
is same as what is configured in
the switch.
This error occurs when a particular IP address
does not respond to the SNMP query. There
can be one or more reasons for this, such as:
• Device with this IP address does not exist
or is switched off.
• Device with this IP address exists and is
switched on, but is not an FC switch.
• Device with this IP address exists, is
switched on, and is a valid FC switch.
However, a restricted SNMP access list is
configured in this switch.
• Incorrect Read Community string.
<IP-Address> is not responding
to SNMP query
203
This is a fatal error. Restart
HPSanVisibilityDataCollector
service. From your Desktop, se-
lect Start > Control Panel > Ad-
ministrative Tools > Services, and
look for HPSanVisibilityDataCol-
lector service. Right-click, and
restart the service.
This error occurs when an unexpected response
from data collector is received while aborting
the data collection.
Fatal error - Data Collection
abort failed
204
Send the complete error code
with your system information to:
“[email protected]”
There can be various reasons for this error, such
as changes in the Windows patch level, unsup-
ported patch, and so on. Error in packaging raw report.
Where XXX is the code returned
by the system.
301:XXX
Error codes 54