HP Optical Jukeboxes - Manual (Page 77)

Chapter 3 3-37
Operating the Jukebox
Troubleshooting
Op
er
atin
g
th
e
Juke
b
o
x
No display messages. • Ensure that the power cord is connected.
• Ensure that the power switch is ON.
• Power cycle the jukebox.*
• If steps above are unsuccessful, call your service
representative.
Changed the drive ID but
the new ID isn't
recognized. Some computers require a restart to recognize new
SCSI IDs.
• Ensure the SCSI bus is inactive and restart your
host computer.
Forgot your password. • Enter the default password (000 000 000).
• If the default password is not accepted, call your
service representative.
Disk inserted in the
mailslot but LOAD
ERROR
or FAILED
displays.
• Press CANCEL . Insert the disk in the mailslot
again. See “Loading an Optical Disk into the
Jukebox” in this chapter for the correct disk
loading orientation.
• If the light bar on the front panel is orange, cycle
power to the jukebox.* Try to load the disk again
when READY displays.
• If the disk is in the mailslot correctly and these
error messages repeat, call your service
representative.
Disk inserted in the
mailslot but RESERVED
displays The SECURE MS configuration is set. Disks cannot
be loaded.
• If appropriate, change this setting. See “Setting
an Operating Configuration” in this chapter. The
current administration password is required.
*Ensure that the SCSI bus is inactive before removing power to the jukebox.
Removing power to a device on an active SCSI bus can cause data loss and/or
problems with the SCSI interface.
Problem What to do