The "fax hardware test" failed – HP Officejet 6700 Premium e-All-in-One Printer - H711n User Manual
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The "Fax Hardware Test" failed
Solution:
•
Turn the printer off by pressing the (Power) button located on the printer
control panel and then unplug the power cord from the back of the printer.
After a few seconds, plug the power cord in again, and then turn the power
on. Run the test again. If the test fails again, continue reviewing the
troubleshooting information in this section.
•
Try to send or receive a test fax. If you can send or receive a fax
successfully, there might not be a problem.
•
If you are running the test from the Fax Setup Wizard (Windows) or HP
Setup Assistant (Mac OS X), make sure the printer is not busy completing
another task, such as receiving a fax or making a copy. Check the display
for a message indicating that the printer is busy. If it is busy, wait until it is
finished and in the idle state before running the test.
•
Make sure you use the phone cord that came with the printer. If you do not
use the supplied phone cord to connect from the telephone wall jack to the
printer, you might not be able to send or receive faxes. After you plug in the
phone cord that came with the printer, run the fax test again.
•
If you are using a phone splitter, this can cause faxing problems. (A splitter
is a two-cord connector that plugs into a telephone wall jack.) Try removing
the splitter and connecting the printer directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it
passes and the printer is ready for faxing. If the Fax Hardware Test continues to
fail and you experience problems faxing, contact HP support. Go to his website provides information and utilities that can help you
correct many common printer problems. If prompted, select your country/region,
and then click Contact HP for information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution:
•
Check the connection between the telephone wall jack and the printer to
make sure the phone cord is secure.
•
Make sure you use the phone cord that came with the printer. If you do not
use the supplied phone cord to connect from the telephone wall jack to the
printer, you might not be able to send or receive faxes. After you plug in the
phone cord that came with the printer, run the fax test again.
•
Make sure you have correctly connected the printer to the telephone wall
jack. Using the phone cord supplied in the box with the printer, connect one
end to your telephone wall jack, then connect the other end to the port
labeled 1-LINE on the back of the printer. For more information on setting
up the printer for faxing, see Additional fax setup.
•
If you are using a phone splitter, this can cause faxing problems. (A splitter
is a two-cord connector that plugs into a telephone wall jack.) Try removing
the splitter and connecting the printer directly to the telephone wall jack.
Solve fax problems
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