HP Systems Insight Manager - Manual (Page 130)

or automatically collected by HP SIM during identification, contract and warranty data will
not be collected.
• Monthly contract and warranty collection This task collects contract and warranty data every
month. If the required system properties are not entered for a system or automatically collected
by HP SIM during identification, contract and warranty data will not be collected.
If you want to run the Contract and Warranty Collection task immediately for an updated system,
select Options
→Contract and Warranty Data Collection. Collecting Contract and Warranty
information is limited to once a day.
IMPORTANT: Running the contract and warranty collection task more than once a month is not
recommended or needed since the data does not often change.
Viewing contract and warranty status
Overview
The Contract and Warranty Status page is available when you click the CW icon on the system
table view page or the Contract and Warranty Status link on the system page. This page lists
System Information
and contract and warranty details.
NOTE: A system can have multiple contracts and warranties.
System Information
• System Name The system name or IP address.
• Serial Number The system serial number. This can be the serial number discovered by HP
SIM or the number you entered in the Customer-Entered serial number field on the Edit
System Properties page.
• Registered Product Number The product number. Typically, the product number is the number
used to order a system.
• Product Line Details about the product line.
Contract
• CCRN (Customer Contract Reference Number). The reference used for the contract as renewed
over time.
• Active Contract This value is true if an active contract exists.
• Start Date The start date of an active contract.
• End Date The end date of an active contract. If no end date is available, this field is blank.
• Contract Status The possible values are:
— A: Active
— F: The start date is in the future
— X: Expired
— E: There is no end date
— I: The agreement is informal. This status might mean that the agreement is not finalized.
— B: Delivery blocked
— C: Cancelled
• Active Obligation This value is true if there is an active support contract for a system.
130 Contract and warranty