HP Officejet 7110 Wide Format ePrinter - H812a - Manual (Page 68)

Check the HP software installation
● If the printer is turned off when printing, an alert message should appear on your computer
screen; otherwise, the HP software provided with the printer might not be installed correctly. To
resolve this, uninstall the HP software completely, and then reinstall the HP software. For more
information, see Uninstall and reinstall the HP software on page 88.
Check the cable connections
● Make sure both ends of the USB cable or Ethernet cable are secure.
● If the printer is connected to a network, check the following:
◦ Check the Link light on the back of the printer.
◦ Make sure you are not using a phone cord to connect the printer.
Check any personal firewall software installed on the computer
● The personal software firewall is a security program that protects a computer from intrusion.
However, the firewall might block communication between the computer and the printer. If there
is a problem communicating with the printer, try temporarily disabling the firewall. If the problem
persists, the firewall is not the source of the communication problem. Re-enable the firewall.
The printer prints slowly
Try the following solutions if the printer is printing very slowly.
● Solution 1: Use a lower print quality setting
● Solution 2: Check the ink levels
● Solution 3: Contact HP support
Solution 1: Use a lower print quality setting
The print quality was set to a higher setting.
Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than
Normal or Draft. Draft provides the fastest print speed.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat.
When the printhead overheats, the printer slows down to allow it to cool.
Check the estimated ink levels in the ink cartridges.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you
receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the ink cartridges until prompted to do so.
ENWW Solve printer problems 55