Alcatel Carrier Internetworking Solutions 5580 - Manual (Page 3)

3 Alcatel-Lucent 5580 Home Network Manager
Mastering the Digital Home Revolution
rationalize installation, activation,
maintenance, customer support and
troubleshooting processes to the great -
est possible extent. Important gains
can be achieved through customer
self-care and proactive management
to eliminate problems early on.
Achieving the Best
Subscriber Experience
Your mainstream subscribers have
neither the knowledge nor the will -
ingness to care for the increasing
complexity of home networking
technologies. They expect easy-to-
install services that work smoothly.
As a result, they will value any tool
or support services you provide.
Satisfied subscribers will translate
into increased loyalty, while effective
tools will speed up service adoption.
Smooth Integration in Your
Operational Organization
Moving to the digital home requires
an operational transformation. You
need to implement automated and
flow-through processes for your
service pro visioning, maintenance
and customer support operations.
Also, as your organ ization and
service offerings con tinue to evolve,
you need flexible solu tions that can
meet your changing needs.
Troubleshooting, root
cause identification
and resolution are all
depend ent on having
tools that provide tech -
nicians and customer
service representatives
(CSRs) with a view into
the network all the way
to the end devices con -
suming that application
T H E Y A N K E E G R O U P –
E X P L O R I N G I P T V L I F E C Y C L E
A N D O P E R A T I O N A L C O S T S
( O C T O B E R 2 0 0 6 )
Managing the Full Digital Home
Communication services are con -
stantly evolving. Today your focus
is on providing triple-play services.
Soon, you will move to converged
fixed-mobile service offerings. Each
service wave brings along a specific
set of devices that you need to man -
age — from residential gateways,
set-top boxes and VoIP phones to
femto cell gateways. The heteroge -
neous nature of home networks will
require integrated management of all
these devices, whatever their vendor.
Overcome the Mass
Management Challenge
The growing number of homes to care
for — and the heterogeneous nature
of devices and services — have turned
the home network into a source of
many potential problems. Complexity
is further increased by the ongoing
need for firmware upgrades, bug fixes
and new service rollouts. So new tools
are essential to help you master this
intensified complexity and the associ -
ated mass management challenge.
Keeping Operational
Costs Under Control
Because the current competitive
envi ronment is forcing you to reduce
your operational costs, you need to
The customer home network is becom ing the cornerstone of your
service delivery chain. Enabling your organi zation to master the home
manage ment challenge will translate into reduced operational costs
and increased customer satisfaction.