ALESIS DEQ230D - Manual (Page 75)

Troubleshooting
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Refer All Servicing to Alesis
We believe that the DEQ230 is one of the best signal processors
that can be made using current technology, and should provide
years of trouble-free use. However, should problems occur, DO
NOT attempt to service the unit yourself unless you have training
and experience. Service on this product should be performed only
by qualified technicians. NO USER-SERVICEABLE PARTS
INSIDE.
Obtaining Repair Service
Before contacting Alesis, check over all your connections, and
make sure you’ve read the manual.
Customers in the USA and Canada:
If the problem persists, contact Alesis and request the Technical
Support department. Make sure you have the unit’s serial number
with you. Talk the problem over with one of our technicians; if
necessary, you will be given a return authorization (RA) number
and instructions on how to return the unit. All units must be
shipped prepaid and COD shipments will not be accepted.
For prompt service, indicate the RA number on the shipping label.
Units without an RA will not be accepted. If you do not have the
original packing, ship the unit in a sturdy carton, with shock-
absorbing materials such as Styrofoam pellets (the kind without
CFCs, please) or "bubble-pack" surrounding the unit. Shipping
damage caused by inadequate packing is not covered by the Alesis
warranty.
Tape a note to the top of the unit describing the problem,
including your name and a phone number where Alesis can
contact you if necessary, as well as instructions on where you want
the product returned. Alesis will pay for standard one-way
shipping back to you on any repair covered under the terms of this
warranty. Next day service is available for a surcharge. Field repairs
are not authorized during the warranty period, and repair attempts
by unqualified personnel may invalidate the warranty.
Customers outside the USA and Canada:
Contact your local Alesis distributor for any warranty assistance.
The Alesis Limited Warranty applies only to products sold to users
in the USA and Canada. Customers outside of the USA and
Canada are not covered by this Limited Warranty and may or may
not be covered by an independent distributor warranty in the
country of sale. Do not return products to the factory unless you
have been given specific instructions to do so.
Internet Address:
Important information and advice is available on our web site:
http://www.alesis.com
Email may be addressed to [email protected].