Telenav for AT&T Supported Devices: v4.1 for Palm Treo 750 - Manual (Page 27)

Password needs 4 digits
You must provide a four digit personal identification number (PIN) along with your carrier mobile number to log into
TeleNav.
Phone number needs 10 digits
Enter the entire 10 digit phone number, not prefixed by 1.
Your account has expired
You do not have a valid TeleNav account. Order TeleNav by visiting www.TeleNav.com or by calling TeleNav
Customer Care at 1-888-353-6284.
Account in use
Someone has attempted to fraudulently use your account. You will need to change your PIN, and attempt to log in
again.
Trial Expired
The trial period for your account has expired. Order TeleNav by visiting www.TeleNav.com or by calling TeleNav
Customer Care at 1-888-353-6284.
GPS Signal Weak
If the GPS signal reception is weak due to shadowing within the vehicle or due to buildings, trees, overpasses, etc.,
validation will fail, producing a screen that will advise you that the GPS signal is weak and you should move to an
open area. It is suggested that you move to an area with a clear view of the sky, and then click “RETRY”. If you’re
still having problems you can still driving directions by pressing the NONGPS key while the GPS receiver is trying to
determine your current location as the origin point.
TeleNav Not Available
If you get an advisory message that TeleNav is not available, you should EXIT the TeleNav application, and then
restart it. If the problem recurs, it may be due to a temporary TeleNav server outage.
TeleNav Encountered An Error
TeleNav is having technical problems with the specific request you made. This can be due to an address that it
cannot find, or mapping data that does not allow routing from where you are to where you want to go. In this case,
try to use a nearby address.
Unable to generate a route
TeleNav could not generate a route between the two endpoints of the route. This may be a temporary error if you
are using GPS to establish the origin. In rare cases it is due to errors in the map data around the destination.
© TELENAV 2003-6 PAGE 27 OF 29