Sol TP Series Top of Pole Mount Lighting - Manual (Page 19)

19 rev.1011 MKTG-IM-TP-12-002
Installation and Owner’s Manual | TP Series Solar LED Lighting System
In-Warranty Service Instructions
A Returned Merchandise Authorization (RMA) number must be obtained from Sol Inc. before
equipment can be returned for repair or replacement under warranty.
We require the following information before we can issue an RMA number:
• Controller Number for the product being returned
• Serial Number of the product being returned
• Work Order Number (located inside the battery box)
• A description of the problem
• The address to which the repaired or replaced product is to be shipped
Equipment being returned must be properly packaged to protect it from damage during shipment.
Shipping costs and insurance to Sol Inc. are the responsibility of customer.
Upon verification of failure due to defects in materials or workmanship, we will either repair or replace
the product at our discretion. The customer will be responsible for all shipping and handling charges for
any equipment that is sent to Sol Inc. in error (no definable problems).
Frequently-Asked Questions
Q: Does aiSUN™ or EternO® 4 have a timeclock inside?
A: No, aiSUN™ and EternO® 4 do not have a “timeclocks”, instead they use sun rise and sun set they
detect to determine when night is occurring and for how long. By averaging 10 nights of sunrise and
sunset data the CPU accurately determines length of night and when sunrise and sunset occur.
Q: What happens during daylight savings time?
A: Since aiSUN™ and EternO® 4 perform all of their timing based on sunrise and sunset, daylight
savings time has no impact on the CPU. Daylight savings time is a clock change to accommodate
having daylight hours align with certain times of the day, despite what the clock says, when the sun set
controller turns on the solar light.
Q: Can the aiSUN™ or EternO® 4 be reprogrammed to work a different way?
A: While it is possible to have aiSUN™ or EternO® 4 reprogrammed, it is important to consult with
Sol Inc about what operating modes are available. Solar lights can sometimes run longer or brighter,
however this typically requires a larger solar panel and more battery reserve to provide more light,
longer. These types of changes are costly but are possible.