State SBL85 390NE A - Manual (Page 4)

2 Servicing should only be performed by a Qualified Service Technician
INTRODUCTION
The service handbook is designed to aid in servicing and troubleshooting State Water Heaters SBL commercial
water heaters in the field. No duplication or reproduction of this book may be made without the express
written authorization of the State Water Heaters.
The following text and illustrations will provide you with a step by step procedure to verify proper installation,
operation, and troubleshooting procedures. Additional quick reference data is included to assist you in
servicing these products.
The information contained in this handbook is designed to answer commonly faced situations encountered
in the operation of this product line and is not meant to be all inclusive. If you are experiencing a problem not
covered in this handbook, please contact State Water Heaters Technical Information at 1-800-365-0024, by
email at [email protected] or your local State Water Heaters representative for further assistance.
Our website at: www.statewaterheaters.com is also a resource for installation and service information. This
handbook is intended for use by licensed plumbing professionals and reference should be made to the
installation manual accompanying the product. This handbook contains supplemental information to the
product’s installation and operation manual.
QUALIFICATIONS
“Qualified Service Technician" or "Qualified Agency”
Installation and service of this water heater requires ability equivalent to that of a Qualified Agency (as defined
by ANSI below) in the field involved. Installation skills such as plumbing, air supply, venting, gas supply and
electrical supply are required in addition to electrical testing skills when performing service.
ANSI Z223.1 Sec. 3.3.85: “Qualified Agency” - “Any individual, firm, corporation or company that either
in person or through a representative is engaged in and is responsible for (1) the installation, testing or
replacement of gas piping or (2) the connection, installation, testing, repair or servicing of appliances and
equipment; that is experienced in such work; that is familiar with all precautions required; and that has
complied with all the requirements of the authority having jurisdiction.”
Service of this water heater requires ability equivalent to that of a Qualified Service Technician in the field
involved. Installation skills such as plumbing, air supply, venting, gas supply, electrical supply are required in
addition to electrical testing skills. Some products may require combustion testing equipment and certification.
If you do not possess these skills or do not have the proper tools you should not attempt to service this water
heater.
SERVICE WARNING
If you are not qualified (as defined by ANSI above) and licensed or certified as required by the authority
having jurisdiction to perform a given task do not attempt to perform any of the procedures described in
this manual. If you do not understand the instructions given in this manual do not attempt to perform any
procedures outlined in this manual.
SERVICE REMINDER
When performing any troubleshooting step outlined in this manual always consider the wiring and connectors
between components. Perform a close visual inspection of all wiring and connectors to and from a given
component before replacement. Ensure wires were stripped before being crimped in a wire connector, ensure
wires are crimped tightly in their connectors, ensure connection pins in sockets and plugs are not damaged
or worn, ensure plugs and sockets are mating properly and providing good contact.
Failure to perform this critical step or failing to perform this step thoroughly often results in needless down
time, unnecessary parts replacement, and customer dissatisfaction.