Chatsworth Products PowerScope In-Line Meter - Manual (Page 18)

P ow erS cope U ser M anual R ev. X 1 A ugust 1, 2009
16
TROUBLESHOOTING GUIDE
For references of SEMA, refer to SEMA User Manual
No display:
Check power at the source.
Unplug the PowerScope input cable from the source and inspect the cable to
make sure there are no cuts or visible damage. Inspect the input plug to make
sure there are no damages to the pins.
If problem persists, the PowerScope unit must be replaced.
Display shows -1.8.8.8:
Cycle power to the entire PowerScope.
If problem persists, the PowerScope unit must be replaced.
No Serial Connection:
Verify that proper cable is used to interface from serial RJ45 port to the computer
or a concentrator.
Make sure the connectors are snapped in securely.
Verify the integrity of the cable.
Check the baud rate setting of the application program in the control computer:
9600, 8 bit, no parity, 1 stop bit. Check that there are no other applications
running or special drivers installed that alter the characteristics of the serial COM
port in the control computer.
If problem persists after a power cycle, the PowerScope unit must be replaced.
No Ethernet Connection:
Verify connection with a ping tool from any computer in the network.
Check that the green LED in the PowerScope Ethernet port is lit.
Check that the end connectors are snapped in place.
Check the integrity of the cabling from the PowerScope’s Ethernet port to the
network switch/hub/router.
Verify the port integrity of the network switch/hub/router.
Verify via serial port that the network configurations for the PowerScope are set
properly.
If set for auto (dynamic) IP verify that DHCP server is operating properly.
If the Ethernet communication problem persists after power cycling it, replace the
PowerScope unit.