Samsung HW-HM45-ZA - Manual (Page 23)

23
ENG
TROUBLESHOOTING
TROUBLESHOOTING
Refer to the table below when this product does not function properly. If the problem you are experiencing is
not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and
contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
The unit will not turn on.
• Is the power cord plugged into the outlet?  Connect the power plug to the outlet.
A function does not work when the button is pressed.
• Is there static electricity in the air?  Disconnect the power plug and connect it again.
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
 Press the Mute button to cancel the function.
 Adjust the Volume.
The remote control does not work.
• Are the batteries drained?
• Is the distance between the remote control and
main unit too far?
 Replace with new batteries.
 Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
• Reset the TV MODE and connect again.
 TV SoundConnect is supported by some
Samsung TVs released from 2012 on. Check your
TV to see if it supports TV SoundConnect.
 Update your TV with the latest firmware.
 Contact the Samsung call center.
 Press and hold the ► button for 5 seconds to
reset the TV SoundConnect connection.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
• Your subwoofer may not be connected to the
main body of the product.
 Try to connect your subwoofer again.
(See Page 13)
The subwoofer drones and vibrates noticeably.
• Try to adjust the vibration of your subwoofer.  Press the EQUALIZER WOOFER button on your
remote control to adjust its value (between SW-6
and SW+6).