Sony PCV-R538DS - Manual (Page 375)

VAIO Digital Studio ComputerTroubleshooting Help
© 1999 Sony Electronics Inc. Reproduction in whole or in part without written permission is
prohibited. All rights reserved. Sony, VAIO, the VAIO logo, VAIO Digital Studio, VAIO Smart, DVgate,
and i.LINK are trademarks of Sony. All other trademarks are trademarks or registered trademarks
of their respective owners.
This document describes how to solve common problems you may encounter when using your
computer. Many problems have simple solutions, so try these suggestions before you call Sony
Customer Support.
My computer or software program "locks up"
 Close the application that is currently "locked up" by pressing Ctrl+Alt+Delete. In the Close
Program dialog box, scroll down until you locate "(Not responding)" next to an application. Select
this application and click End Task. Windows attempts to close the application. If the attempt is
unsuccessful, a second dialog box appears. Select End Task again.
 If you are unable to "unlock" the application, repeat the above steps but select Shut Down when
the second dialog box appears.
 If the above steps fail to "unlock" your computer, save any unsaved work, if possible. Press
Alt+F4. Select Restart and click OK.
 If you cannot restart as described in the preceding steps, you can restart the computer by
pressing Ctrl+Alt+Delete or by pressing the power switch for more than six seconds.
Pressing Ctrl+Alt+Delete may result in the loss of changes made to files that are currently open.
 Contact the software publisher or designated provider for technical support.
Adobe Systems Incorporated 206-628-2746 (M-F, 6 AM-5 PM PT)
America Online 800-827-3338 (7 days a week, 6 AM - 2 PM ET)
AT&T 800-400-1447 (7 days a week, 24 hours a day)
CompuServe Interactive Services 800-848-8990 (M-F, 8 AM - 1 AM ET,
S-S 10 AM - 10 PM ET)
EarthLink Network, Inc. 800-395-8410 (7 days a week, 24 hours a day)
GTE Intelligent Network Services, Inc. 800-927-3000 (7 days a week, 24 hours a day)
Infogrames North America 408-296-8400 (M-F, 9AM - 5PM PT)
Intuit Inc. 900-555-4688 (7 days a week, 24 hours a day)
LucasArts Entertainment Co. 415-507-4545 (M-F, 8:30 AM - 4:30 PM PT)
Intuit Inc. 900-555-4688, 7 days a week, 24 hours a day
MindSpring Enterprises, Inc. 800-719-4660
Network Associates, Inc. 408-988-3832 (M-F, 9 AM - 5 PM CT)
Softlink 408-970-3370 (M-F, 8 AM - 5 PM PT)
Sonic Foundry 608-256-5555 (M-F, 8 AM - 7 PM CT)
Symantec 800-798-0850
My DVD-ROM/CD-RW drive tray does not open

Make sure the computer is turned on.
 If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight
paper clip into the emergency eject hole.
 You can also right-click the multimedia drive icon in My Computer and select Eject from the menu.
When I click an application icon, a message such as "You must insert the application CD into
your CD-ROM/DVD-ROM drive" appears and the software does not start
 Some titles require specific files that are located on the application's CD-ROM. Insert the disc and
try starting the program again.
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