Sony PCV-R538DS - Manual (Page 376)

 Check to make sure you inserted the CD-ROM with the label side facing up.
My modem connection is slow
The computer's modem uses K56flex technology/V.90. Many factors influence modem
connection speed, including telephone line noise or compatibility with telephone equipment (such as
fax machines or other modems). If you think your modem is not connecting properly to other
computer-based modems, fax machines, or your Internet Service Provider, check the following:
 Have your phone company check that your phone line is free from any line noise.
 If your problem is fax-related, check that there are no problems with the fax machine you are
calling. The modem that receives your call may be slower or may use a different communications
protocol than your modem. If this is the case, the connection speed may be slower than
expected.
 For optimum performance, ensure you are calling an Internet Service Provider number that is
V.90-compliant.
 If you are having a problem connecting with your Internet Service Provider, check that the ISP is
not experiencing technical problems.
 If you have a second phone line available, try connecting the modem to this line.
My modem does not work
 Check that the phone line is plugged into the line jack.
 Check that the phone line is working. You can check the line by plugging in an ordinary phone and
listening for a dial tone.
 Check that the phone number the program is dialing is correct.

Verify that the software you are using is appropriately configured to recognize and interact with
the Sony computer modem. Call the software publisher if you do not know how to configure the
software to recognize the modem. All programs, preinstalled by Sony, are compatible.
 If you suspect your modem is not functioning, you can perform a simple test to find out. Click the
My Computer icon on your desktop. Click Control Panel, and the click Modems. Click the
Diagnostics tab and select COM2. Click More Info. If your modem is functioning, a More Info dialog
box will display. If your modem is not functioning, an error message will appear.
My microphone is too sensitive to background noise
If you find there is too much background noise when you record sound, you should adjust the
microphone gain by following these steps:
1. Right-click the speaker icon (Volume) in the lower right Windows task tray.
2. Click Open Volume Controls. The Volume Control screen appears.
3. In the Options menu, select Properties. The Properties screen appears.
4. Change the setting for "Adjust volume for" from Playback to Recording, then click OK.
5. Click the Advanced button under Microphone Balance. The Advanced Controls for Microphone
screen appears.
6. Deselect the check box for 1 Mic Gain (+20dB), then click the Close button.
7. Close the Recording Control window.
My mouse does not work
 Check that the mouse is plugged into the PS/2
®
connector on the back of the system unit
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