Sony ERS-7M3 - Manual (Page 148)

148
Service procedure
(for the U.S.A. only)
1. Contact the AIBO
®
Customer Link (for customer support). The e-mail
address is [email protected] and its toll free number is 1-800-
427-2988.
2. If the AIBO Customer Link (for customer support) determines that your unit
needs repair, follow the procedure described below.
a. The AIBO Customer Link (for customer support) will give you the event number,
which is valid for ten days.
b. Following the procedure described on the label attached to the box, put the AIBO
®
Entertainment Robot and the designated accessories into the original box. If you did
not keep the original box, the AIBO Customer Link (for customer support) will send a
new box to you free of charge within the limited warranty period. The actual shipping
and material cost will be charged to you after the limited warranty period.
c. Mark your event number on the top of the box and send it to the designated address.
The AIBO Customer Link (for customer support) will designate the shipping method
and pay the shipping charges within the limited warranty period; after the limited
warranty period, you must pre-pay the shipping charges.
d. As soon as the repair is completed, your AIBO robot will be sent back to you. After the
limited warranty period has expired, the actual shipping cost will be charged to you
together with the repair cost.
3. Please understand that the AIBO Customer Link (for customer support)
only accepts credit cards for all the charges of repair, shipping and material
after the limited warranty period has expired.
User registration
All users are registered based on information from the purchaser.
If a different person takes over this AIBO
®
Entertainment Robot unit, please inform the
AIBO Customer Link (for customer support) of the change.