Adder Technology SmartView - Manual (Page 19)

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Further information
Troubleshooting
If you experience problems when installing or using the Adder unit, please check
through this section for a possible solution. If your problem is not listed here
and you cannot resolve the issue, then please refer to the ‘Getting assistance’
section.
Mouse does not move cursor on screen.
• If you move the mouse and the activity indicator (dot on 7 segment
display) does not flash then the Adder unit is not receiving data from the
mouse. Check the mouse connection to the Adder unit, try resetting the
mouse using the reset function or re-powering the Adder unit. If you are
attempting to connect the Adder unit to a system with a PS/2 mouse
connection that has not been powered down then you will need to use the
mouse restoration functions.
Keyboard does not function or functions intermittently. Num lock light
does not always come on when the num lock key is pressed.
• Some older keyboards were designed for use with specific systems and
are not truly AT or PS/2 compatible. These are not common but if you
experience problems try another keyboard.
Mouse causes channel to change.
• Some cheaper mice are not fully compatible with the Adder unit and can
lose data causing the channel to be changed (if mouse switching of channels
is enabled). Ensure that you are using a Microsoft compatible mouse driver
on your system. Some other manufacturers’ drivers may switch the mouse to
use a proprietary mouse data format not supported by the Adder unit. If you
have unplugged and re-connected a mouse to the Adder unit then ensure
that you reset it using the mouse reset function.
Mouse jumps around the screen after disconnecting the mouse cable or
powering down the Adder unit.
• The mouse data format may be out of synchronisation with that required by
the system (PS/2 or Intellimouse). Try the ‘restore Intellimouse’ function (F6)
to resolve the problem or repower the system.
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
• Adder.Technology.website.– www.adder.com
Check the Support section of our website for the latest solutions.
• Email. [email protected]
• Fax.. in the UK: 054 00
in the US: +  5 
• Phone.. in the UK: 054 0044
in the US: +   
SECT 5
Upgrade cable pin out
10
11
9
11
9
TXD
15-way D-type male
MASTER
15-way D-type male
SLAVE
GND
RXD
RXD
GND
Synchronisation cable pin out