Sony COM-1 - Manual (Page 49)

COM-1.US.2-668-392-11(2)
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When installation is not successful – Q&A
Q1 Does your computer meet the system requirements?
A1 Check the system requirements for the installation (  page 46).
Q2 Were you logged on as an “Administrator,” and did you close all
running software programs before beginning the installation?
A2 Log on as an “Administrator.”
Close all running software programs, including background programs such
as virus-protection software.
Q3 Did you disable any virus-protection software installed on your
computer?
A3 Disable any virus-protection software because such software often
demands a large portion of the computer’s resources.
Q4 The set-up program does not start automatically.
A4 If the set-up program does not start automatically when you insert the
CD-ROM, click “Start” on the Windows taskbar, click “My Computer,”
and then double-click the optical disc drive icon to start the program.
Q5 Is the progress bar in the installation window moving, and the access
lamp of the CD drive flashing?
A5 When the bar is moving and the lamp is flashing, the installation is still
in progress. Please wait for the installation to finish.
If the solutions listed here do not resolve the issue:
Visit the following website: http://www.sony.com/mylo/support/