Sony KLV-40ZX1M - Manual (Page 26)

26 US
Other Information
Troubleshooting
If you have questions, service needs, or require
technical assistance related to the use of your
Sony LCD monitor, please visit our website or
call one of the following numbers: http://www.sony.com/tvsupport for US Support
http://www.sony.ca/support for Canadian
Support
1-800-222-SONY(7669) for US Support
1-877-899-SONY(7669) for Canadian Support
Condition Explanation/Solution
No picture
No picture • Check the Power Saving settings (see page 20).
No picture from the video
source • Check the connection between the optional video equipment and the LCD
monitor.
Poor picture
Picture quality not as good as
viewed at the store • Picture quality depends on the signal content.
No color / Dark picture / Color
is not correct / The picture is
too bright • Adjust the Picture Mode options in the Picture settings (see page 16).
• If you set the Power Saving mode to Low or High, it will enhance the black
level (see page 20).
Blurry picture / Poor color • Transporting the unit from a cold to a warm location or a sudden change in
room temperature may cause moisture condensation, resulting in a blurry
picture or poor color. Turn off the unit and wait a few hours before powering on
again.
No sound / Noisy sound
No sound / Good picture • Check the volume control.
• Press MUTING or VOL + so that “Muting” disappears from the screen (see page
14).
BRAVIA Sync
Cannot find connected
BRAVIA Sync HDMI
equipment • Make sure that the Control for HDMI is set up on both the LCD monitor and
the optional equipment compatible with BRAVIA Sync (see page 12).
Second A/V receiver is not
listed on the Device List • Only one A/V receiver may be used with the BRAVIA Sync and Control for
HDMI functions at one time (see page 20).
PC Input
No picture / No signal • Confirm the PC is correctly connected to the unit with the HDMI IN.
• Ensure the output signal from the PC is one of the formats listed on page 11.
Poor Picture • Adjust the resolution (see page 11).
General
Wide Mode changes
automatically • The current Wide Mode setting is automatically replaced with the 4:3
Default setting, if 4:3 Default in the Screen settings is set to other than Off.
If you want to lock in Wide Mode selected with WIDE on the remote control,
set 4:3 Default to Off in the Screen settings (see page 19).
• Check the Auto Wide option in the Screen settings (see page 19).
Black bands appear at the
edges of the screen • Some wide screen programs are filmed in aspect ratios that are greater than 16:9
(this is especially common with theatrical releases). Your LCD monitor will
show these programs with black bands at the top and bottom of the screen. For
more details, check the documentation that came with your DVD (or contact
your program provider).
• Programs in 4:3 aspect ratio will have bands on left and right sides of the screen.