Troubleshooting software, My software program stops responding or crashes, I cannot use the dvgate software – Sony PCG-FX370P User Manual

Page 116

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Troubleshooting Software

My software program stops responding or crashes.

Contact the software publisher or designated provider for technical support. See
“Software Support Information” for more information.

When I click an application icon, the message “You must
insert the application CD into your optical drive” appears and
the software does not start.

Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.

Make sure you place the CD in the tray with the label side facing up.

I cannot use the DVgate software.

If your notebook is using the Ultimate Battery Life profile for its power saving
mode, you cannot use DVgate™ or Smart Connect software. Please select
another profile. Preferably, connect your notebook to AC power when using
these features.

My computer’s start-up time seems longer after I have
installed AOL. What can I do?

On some computers, installing America Online® (AOL) may increase boot time
by up to a minute. If you experience this on your system and would like to speed
up the time required to start your computer, you may want to disable the AOL
WAN driver. Do the following:

1

Click Start in the Windows® taskbar and select Control Panel.

2

Click Network and Internet Connections, and select Network Connections.

3

Right-click on the Local Area Connection with device name “WAN Network
Driver,” and select Disable.

In the event that a system recovery is necessitated, Sonic Foundry SoundForge® XP
must be reinstalled from the Application Recovery CD after using the System
Recovery CD.

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