Maintenance, Support, Maintenance support – Axis Communications 221 User Manual

Page 37

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AXIS 221 - System Options

Maintenance

• Restart - The unit is restarted without changing any of the settings. Use this

method if the unit is not behaving as expected.

• Restore - The unit is restarted and most current settings are reset to the factory

default values. The only settings saved are:
• the boot protocol (DHCP or static)
• the static IP address
• the default router
• the subnet mask
• the system time

Default - The Default button should be used with caution. Pressing this will

return

all of the camera's settings, including the IP address, to the factory default

values. The camera will then have to be re-installed.

Upgrade Server - See Upgrading the Firmware, on page 45.

Backup - To take a backup of all of the parameters, and any user-defined scripts, click the

Backup button. If necessary, it is then possible to return to the previous settings if the

settings are changed and there is unexpected behavior.

Restore - click the Browse button to locate the saved backup file (see above) and then click

the Restore button. The settings will be restored to the previous configuration.

Note:

Backup and Restore can only be used on the same unit running the same firmware. This feature is not
intended for the configuration of multiple units or for firmware upgrades.

Support

The support overview page provides valuable information on troubleshooting and contact

information, should you require technical assistance.

System Overview - is a quick look over the camera’s status and settings. Information that

can be found here includes the camera’s Firmware version, IP address, Security, Event and

Image settings and Recent log items. Many of the captions are also links to the proper

Setup page to conveniently make adjustments in the camera’s settings.
Logs & Reports - when contacting Axis support, please be sure to provide a valid Server

Report with your query.

View Information - The Log file, the Server Report and the Parameter List all provide

valuable information for troubleshooting and when contacting Axis support.

Configuration

Log Level for Log Files - from the drop-down list, select the level of information to be

added to the Log file

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