Vaddio DomeVIEW Outdoor Pendant Mount - Manual (Page 12)

Vaddio DomeVIEW Outdoor, Environment Pendant Mount Dome Installation and User Guide - Document 341-445 Rev C
Page 12 of 14
WARRANTY INFORMATION
Hardware* Warranty - One year limited warranty on all parts. Vaddio warrants this product against defects
in materials and workmanship for a period of one year from the day of purchase if Vaddio receives notice of
such defects during the warranty. They will, at its option, repair or replace products that prove to be
defective. See Warranty and RMA Policy documentation on the Vaddio website
www.vaddio.com .
Exclusions
- The above warranty shall not apply to defects resulting from: improper or inadequate
maintenance by the customer, customers applied software or interfacing, unauthorized modifications or
misuse, operation outside the normal environmental specifications for the product, use of the incorrect power
supply, or improper site operation and maintenance.
Vaddio Customer service
– Vaddio will test, repair, or replace the product or products without charge if the
unit is under warranty. If the product is out of warranty, Vaddio will test then repair the product or products.
The cost of parts and labor charge will be estimated by a technician and confirmed by the customer prior to
repair. All components must be returned for testing as a complete unit. Vaddio will not accept responsibility
for shipment after it has left the premises.
Vaddio Technical support
- Vaddio technicians will determine and discuss with the customer the criteria for
repair costs and/or replacement. Vaddio Technical Support can be contacted through one of the following
resources: e-mail support at
[email protected] or online at www.vaddio.com .
Return Material Authorization (RMA) number -
Before returning a product for repair or replacement
request an RMA from Vaddio’s technical support. Provide a technician with a return phone number, e-mail
address, shipping address, and product serial numbers. Describe the reason for repairs or returns as well as
the date of purchase. Include your assigned RMA number in all correspondence with Vaddio. Write your
assigned RMA number on the outside of the box when returning the product.
Voided warranty
– The warranty does not apply if the original serial number has been removed or if the
product has been disassembled or damaged through misuse, accident, modifications, or unauthorized repair.
Shipping and handling
- Vaddio will not pay for inbound shipping transportation or insurance charges or
accept any responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound
shipping, transportation, and insurance charges all items under warranty but will not assume responsibility
for loss and/or damage by the outbound freight carrier.
ƒ If the return shipment appears damaged, retain the original boxes and packing material for
inspection by the carrier.
ƒ Contact your carrier immediately.
Products not under warranty
- Payment arrangements are required before outbound shipment for all out of
warranty products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices.