Muxlab VGA 1x4 Hub - Manual (Page 15)

© MuxLab Inc. VGA 1x4 Distribution Hub Installation Guide
Page 15
Warranty Periods
Any product found to be defective within three (3) months of invoice, including one (1) month
shelf life, may be returned for replacement by a new unit or a satisfactory repair within one (1)
month of receiving any returned product. The customer must provide MuxLab with the serial
number and proof of purchase of the defective unit being returned. All R.M.A.’s issued are
subject to inspection by MuxLab, and will be returned to customer if not properly package –
units must be returned in original container or equivalent. MuxLab will not accept any such
product for repair without an authorization for its Technical Support department and without a
return authorization number issued by MuxLab Customer Service department. For credit &
replace R.M.A., customer will be liable to pay replacement invoice if defective products are not
returned.
Product more than six months old, including shelf life.
The defective unit must be returned prepaid to MuxLab and then the unit will be repaired or if
repair is not possible, replaced by an equivalent unit and returned to the customer within one
(1) month of receiving any returned product. There is no charge for repair (parts and labor)
during the full warranty period.
Items Defective and not under Warranty
For products which are no longer under warranty the policy is repair and return. An amount
of 25% of the products published list price at the time of purchase will be charged. Customer
must issue a purchase order to cover the cost of repair.
Each unit will be returned to the customer within one (1) month from receipt of the unit by
MuxLab. The defective unit must be returned prepaid to MuxLab. The repaired unit will be
returned to the customer FOB MuxLab. The repaired unit has a 90 day warranty.