Attero Tech unD32 BoB - Manual (Page 19)

unD32 BoB
User Manual
 Attero Tech LLC 2013 Page 18 614-00012-01
4.5 – Third party Control
The unD32 allows direct access to its master and channel volume and mute settings. This is achieved by the control
system sending system formatted UDP messages to a specific port on the unD32. The port to send this information to
and the port to which the response is sent is set using the Command Port and Response Port values. To alter the port
used, simply change the values in the respective fields and click the “Configure” button to apply the values to the unit.
Further information on the protocol and the precise message format that the UDP messages use can be found in the
unIFY Software API document.
4.6 – Trouble Shooting
The metering data is transferred across the network using multi-cast packets. However there are situation which will
cause the application to not receive these packets. If you are not getting metering data and should, try the following.
1) If you have a firewall, ensure that it’s configured to allow the unD32 Control Panel as access to the network. If
the unD32 Control Panel software still does not work correctly, try turning disabling the firewall or turning it
off temporary while you use the application.
2) If Windows 7, enable “Reliable Multicast Protocol”.
*Note:
This is enabled on the interface (network card) for the Dante audio, if your system has multiple
network interfaces.
See the following link for instructions:
http://www.itechtalk.com/thread11886.html
3) Check that the device and the PC’s network card both have an IP address and they are both in the same
network range.