Kodak PULSE - 10 Inch - Manual (Page 37)

Troubleshooting and support
www.kodak.com/go/pulseframesupport 30
Troubleshooting problems with your digital frame
Problem Try one or more of the following
My digital frame
screens are in the
wrong language. ■ Touch Back until the language screen is displayed. Reselect
your language.
■ On your computer, sign on to your kodakpulse.com account, click
Frame Settings -> Advanced, and select your language from
the drop-down list.
■ Reset your digital frame. Press the Power and Health Check
buttons at the same time.
IMPORTANT: Resetting the digital frame deletes all pictures,
deactivates the digital frame from your
kodakpulse.com account, and returns all settings to
factory defaults.
The digital frame is reset and returns to the initial language screen.
See
page 4 to reselect you language, reconnect to your wireless
network, and reactivate the digital frame.
Pictures downloaded
to my digital frame
from kodakpulse.com
don’t arrive or arrive
slowly. ■ Please be patient. There may be a delay before the pictures begin
playing on your digital frame. Download times can vary due to the
number of pictures, size of picture files, your Web connection
speed and geographical location. Also, the first download to your
digital frame is usually more delayed than subsequent downloads.
■ Your router signal may be weak. Try moving your digital frame
closer to, or into the same room with, your router. To check your
router signal strength, press Health Check (
see page 26 ).
The digital frame does
not turn on. ■ Make sure the power cable that was included with your digital
frame is connected securely (see
page 2 ).
■ Unplug the power cable for 5 seconds, then reconnect the cable. If
the digital frame does not turn on automatically, press the Power
button.
I cannot exit the
sample picture slide
show. ■ Add pictures to your digital frame (see page 8 ).
■ Insert a memory card or USB device (see page 21 ).