Axis Communications 216FD/FD-V - Manual (Page 51)

52 AXIS 216FD/FD-V - Troubleshooting
For further assistance, please contact your reseller or see the support pages on the Axis
Website at www.axis.com/techsup
Netscape 7.x or Mozilla 1.4 (or later)
can sometimes freeze on a slow com-
puter Lower the image resolution.
Problems uploading files
Limited space There is only limited space available for the upload of your own files. Try deleting existing
files to free up space.
Motion Detection triggers unexpectedly
Changes in luminance Motion detection is based upon changes in luminance in the image. This means that if
there are sudden changes in the lighting, motion detection may be triggered mistakenly.
Lower the sensitivity setting to avoid problems with luminance.
No audio
Incorrect setup Check the sound card in the PC. Ensure that the mute button is not pressed and the volume
settings are correct.
No audio or
very poor audio quality Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
Microphone for the internal microphone or for a connected external microphone. Select
Line for a connected line in source.
Audio volume too low/high
Volume settings incorrect The volume of the microphone is either too high or too low. Change the volume for the
microphone in the toolbar on the Live View page.
Poor audio quality
Too many users Too many users/clients connected to the camera may affect the sound quality adversely.
Try limiting the number of clients allowed to connect under
Basic Configuration > Users.
CPU overloaded Reduce the number of listeners and viewers and decrease the image resolution and com-
pression.
Unsynchronized audio and video It is recommended that the camera's time setting is synchronized with an NTP Server. This
is enabled under
System Options > Date & Time.
Distorted audio Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
Microphone for the internal microphone or for a connected external microphone. Select
Line for a connected line in source.
Stuttering audio Audio break-up (stuttering audio) can be reduced using the Buffer slider control on the
Live View page. A higher level will reduce audio break-up, but may introduce a noticeable
lag in audio transmission.