Toshiba Tecra A4 (PTA40) - Manual (Page 158)

9-8 User’s Manual
Troubleshooting
DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics .
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive ’ s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the
Media care section in Chapter 4
for details on cleaning.
Some CD/DVDs run
correctly, but others
do not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software
’ s needs.
Check the CD/DVD ’ s documentation.
Check the type of CD/DVD you are using. The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD (single/
multi-session), CD-ROM Mode 1,
Mode 2, CD-ROMXA Mode 2
(Form1, Form2), Enhanced CD
(CD-EXTRA), CD-G (Audio CD
only), Addressing Method 2
Check the region code on the DVD. It must
match that on the DVD-ROM drive. Region
codes are listed in the
Optical Media drive
section in Chapter 2, The Grand Tour .
Contact your dealer if the problems continue.