Dvd±r/±rw drive, Dvd±r/±rw drive -10 – Toshiba Tecra A4 (PTA40) User Manual
Page 160
9-10
User’s Manual
Troubleshooting
DVD±R/±RW drive
For more information, refer to Chapter 4,
Cannot write correctly
If you have trouble writing, make sure you are
observing the following precautions:
■
Use only media recommended by TOSHIBA
■
Do not use the mouse or keyboard during
writing.
■
Use only the software supplied with the
computer for recording.
■
Do not run or start other software during
writing.
■
Do not jar the computer during writing.
■
Do not connect/disconnect external devices
or install/remove internal cards during
writing.
If problems persist, contact your dealer.
Problem
Procedure
Problem
Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD or DVD. Make sure
there is no obstruction. Remove any foreign
object.
Check whether the DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the
for details on cleaning.