Philips SENSEO® Viva Café Premium Kaffeepadmaschine - Manual (Page 21)

Troubleshooting
This chapter summarises the most common problems you could
encounter with the machine. If you are unable to solve the problem with
the information below, contact the Consumer Care Centre in your country.
Problem Solution
The light ring
around the on/off
button flashes slowly.
You have used the SENSEO ® coffee machine at an altitude higher than 2200
metres above sea level. This has caused the water in the machine to start
boiling before it has reached the required temperature, which prevents the
machine from functioning properly. Switch off the machine and no longer use
it at altitudes higher than 2200 metres above sea level.
The CALC light flashes. You pressed the 1-cup button and the 2-cup button at the same time.
This started the descaling cycle. If you did not intend to start the descaling
cycle, simply press the on/off button to switch off the machine. The CALC
light goes out again. Please note that with this machine you cannot flush the
machine by pressing the 1-cup button and the 2-cup button at the same time.
To flush the machine, use the 2-cup button (see section ‘Flushing the coffee
machine’ in chapter ‘Cleaning the machine’).
If the CALC light was already on when you pressed the 1-cup button and
2-cup button at the same time, the CALC light does not go out when you
switch off the machine. You have to descale the machine first. Follow the
instructions in chapter ‘Descaling’ to perform a correct descaling procedure.
The CALC light does
not go out after
descaling.
The CALC light does not go out if the descaling procedure has not been
performed correctly. To perform the descaling procedure correctly:
Make sure you start the descaling cycle by pressing the 1-cup button and
the 2-cup button at the same time. See chapter ‘Descaling’ for a complete
description of the descaling procedure.
Make sure you do not interrupt the descaling cycle. During the descaling
cycle, hot water comes out of the coffee spout at intervals and the machine
stops descaling 3 to 4 times to let the descaling mixture act and to heat up
again. If you press the on/off button to interrupt this cycle, the CALC light
stays on. See chapter ‘Descaling’ for a complete description of the descaling
procedure.
Make sure you use four full water reservoirs to complete the descaling
procedure: two reservoirs filled with descaling mixture and two reservoirs
filled with fresh water. You start the two descaling cycles and the two flushing
cycles by pressing the 1-cup button and the 2-cup button at the same time. If
you do not complete the descaling procedure, scale residues remain behind
in the machine. This causes scale to build up more quickly and may cause
permanent and irreparable damage to the machine.
Do not switch the machine off during the descale process. If you switch off
the machine, you have to restart the whole descaling procedure.
EnglisH 21