Philips HTS3541-F7 - Manual (Page 25)

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English
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8 Troubleshooting
Troubleshooting
Warning
• Risk of electric shock. Never remove the casing
of the product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, visit www.philips.com/support.
Main unit
The buttons on the home theater do not work.
• Disconnect the home theater from the
power supply for a few minutes, then
reconnect.
Picture
No picture.
• Make sure that the TV is switched to the
correct source for the home theater.
No picture on a TV connected through HDMI.
• Make sure that you use a High Speed HDMI
cable to connect the home theater and TV.
Some Standard HDMI cables do not display
properly for some images, 3D video, or Deep
Color.
• Make sure that the HDMI cable is not faulty. If
it is faulty, replace it with a new cable.
• Press ( Home ) and then 731 on the
remote control to restore the default picture
resolution.
• Change the HDMI video setting, or wait for
10 seconds for auto recovery (see 'Picture
and video settings' on page 18 ) .
Disc does not play high-defi nition video.
• Make sure that the disc contains high-
defi nition video.
• Make sure that the TV supports high-
defi nition video.
• Use an HDMI cable to connect to the TV.
Sound
No sound from home theater speakers.
• Connect the audio cable from your home
theater to your TV or other devices. You do
not need a separate audio connection when
the home theater and TV are connected
through an HDMI ARC connection.
• Set up the audio for the connected device
(see 'Set up the audio' on page 10 ) .
• Reset your home theater to its factory settings
(see 'Restore default settings' on page 19 ) ,
then switch it off and switch on again.
• On your home theater, press SOURCE
repeatedly to select the correct audio input.
Distorted sound or echo.
• If you play audio from the TV through the
home theater, make sure that the TV is muted.
Audio and video are not synchronized.
• 1) Press SOUND SETTINGS . 2) Press
the Navigation buttons (left/right) to select
AUD SYNC , and then press OK . 3) Press
the Navigation buttons (up/down) to
synchronize the audio with the video.
Play
Cannot play a disc.
• Clean the disc.
• Make sure that the home theater supports the
type of disc (see 'Media formats' on page 21 ) .
• Make sure that the home theater supports
the region code of the disc .
• If the disc is a DVD±RW or DVD±R disc,
make sure that it is fi nalized.
Cannot play a DivX fi le.
• Make sure that the DivX fi le is encoded
according to the 'Home Theater Profi le' with
the DivX encoder.
• Make sure that the DivX fi le is complete.
DivX subtitles do not display correctly.
• Make sure that the subtitle fi le name is the
same as the movie fi le name (see 'Subtitles'
on page 13 ) .
• Select the correct character set: 1) Press
OPTIONS . 2) Select [Character Set] . 3) Select
the supported character set. 4) Press OK .
Cannot read the contents of a USB storage device.
• Make sure that the format of the USB storage
device is compatible with the home theater.
• Make sure that the fi le system on the USB
storage device is supported by the home
theater.