Apple PowerBook (5300 Series) - Manual (Page 115)

I can’t open a shared disk or folder.
m You may not have the access privileges needed to use the disk or folder.
Ask the network administrator or the owner of the shared item to give
you access.
m Check with the owner of the item to make sure you are entering your
name exactly as specified by the owner (including spaces and
capitalization) and try again.
Problems with Apple Remote Access
The Remote Access Setup control panel won’t open.
m Make sure that AppleTalk is turned on in the Chooser.
m If you still can’t open the control panel, reinstall the Apple Remote Access
software.
The modem is not listed in the Remote Access Setup control panel.
m Reinstall the modem software. If that doesn’t help, then reinstall the Apple
Remote Access software.
m If you are using a PC Card Modem, please make sure the modem file for
your modem is in the Extensions folder (in the System folder). If it is not,
check to see if it’s in the PC Card Modem Files folder (in the Apple Extras
folder).
m Contact the modem manufacturer to see whether your modem can use the
settings for another type of modem.
The modem didn’t dial the phone number.
m Check that the phone cord is plugged into the computer and into a working
phone line.
m Try dialing the number again. Sometimes there is a temporary connection
problem.
m Quit the program and restart it. Sometimes this procedure solves
temporary problems with the modem.
m Another program may be using the modem. Quit all other programs that
use the modem.
m Try using another communications program. If that works, the problem
may be in the Apple Remote Access software. Reinstall the software.
104 Chapter 7