CounterPath Bria 4 Windows User Guide - Retail Deployments - Manual (Page 32)

CounterPath Corporation
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3.11 Viewing Your Workgroup
The workgroup gives you a detailed view of phone-related activity for a team.
The workgroup feature must be set up before it can be used; see “SIP Account Properties – Presence” on
page 76. Once this is done, choose View > Workgroup to view your workgroup.
The Workgroup window supports many of the same features as the contact list.
Monitor, Pick up and Join
Click to pick up this call. A call panel will open on your Bria and
you will immediately be connected to the caller.
A member is receiving an incoming call
Incoming Call
A member is making an outgoing call.
You cannot join this call until it is established
Outgoing Call