Troubleshooting & faqs – Jabra BIZ 2400 USB User Manual User Manual

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Once you have selected the mobile as one of the functions for your softbuttons, a mobile tab will appear in the

Jabra Control Center.
You will be able to clear your paring list, thereby deleting the mobile phones paired to the headset. Once you

have clicked Clear pairing list – the headset will automatically enter a pairing mode.
By clicking on Enter pairing mode, the headset will enter pairing mode and you are now able to pair the headset

to a mobile phone – see the section on pairing your headset to a mobile phone, above.

how to pair the headset with a mobile phone without using Jabra pC suite:
1. Connect your headset to your computer.
2. Decide which of the two soft buttons on the USB controller you would like to use to control your mobile phone.
3. Press and hold the chosen soft button for 5 seconds, and release the soft button when the USB controller

lights up blue. The headset will now be in pairing mode.

4. Make sure that Bluetooth is active on your mobile phone and put your phone into Bluetooth finding mode.

The exact procedure for doing this varies by mobile phone manufacturer and model—see your mobile phone

manual for details.

5. Your phone now looks to see if any nearby Bluetooth devices are advertising themselves for pairing—this

should include your headset. Use your phone’s controls to identify and select the “Jabra BIZ 2400” device.

Your phone may also ask for the headset’s pass code. The pass code for all Jabra devices is 0000 (four zeros);

if necessary, enter this code into your phone and commit the code (e.g., by pressing on an OK button).

6. Your phone will now connect to the Jabra BIZ 2400 USB controller. If the attempt fails, please try again. If you

are still having trouble, please check your mobile phone documentation and/or contact technical support for

Jabra and/or your mobile phone.

Answering an incoming mobile Call
When a call arrives at your mobile phone, you will hear a ring tone in the headset and the USB controller will flash

blue and green. To answer the call, tap the soft button that you assigned to the mobile phone. When you are

done talking, tap the same button again to hang up.

placing a Call over your mobile
To place a call with your mobile phone while using your headset, simply dial your mobile phone as usual. Usually,

the audio will be sent to your headset automatically whenever it is in range of your mobile phone.
Please see your mobile phone manual for details about how your specific mobile phone interacts with a Bluetooth

headset and which, if any, configuration settings are available for this feature.

troubleshooting & faQs

Q: i have pairing problems?
A: Make sure that the headset is in paring mode, indicated by a solid blue light. See the instructions in the user

manual of that particular mobile to make sure that the mobile is also in paring mode.

Q: i cannot hear anything in my headset?
A: Make sure that the headset is selected as audio device on both the computer in the Control Panel and in the

application you are using. Or please check that you have not muted the phone or PC.

Q: my computer does not detect the headset?
A: Try to insert the headset in another USB port.

Q: the computer does not automatically assign the headset as the default audio device?
A: You can always select the headset as your default audio device manually.
- Go to the Control Panel on your computer
- Open the menu Sound and Audio devices. When inserted you can select the headset (It should appear as

BIZ 2400) as your default device for Sound playback and Recording.

- Press Apply and then press OK.
If you are using Macintosh – Go to System preferences on your computer. When inserted you can select the

headset in the Sound menu under Output and Input.

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