Guarantee certificate (irl) – BenQ P51 User Manual
Page 101
Guarantee certificate (IRL) 89
Guarantee certificate
(IRL)
Without prejudice to any claim the user (customer)
may have in relation to the dealer or retailer, the cus-
tomer shall be granted a manufacturer’s Guarantee
under the conditions set out below:
• In the case of new devices and their components ex-
hibiting defects resulting from manufacturing and/
or material faults within 24 months of purchase,
BenQ Mobile shall, at its own option and free of
charge, either replace the device with another device
reflecting the current state of the art, or repair the
said device. In respect of parts subject to wear and
tear (including, but not limited to, batteries, key-
pads, casings, small parts on casings, protective cov-
erings where included in the scope of delivery), this
warranty shall be valid for six months from the date
of purchase.
• This Guarantee shall be invalid if the device defect is
attributable to improper care or use and/or failure
to comply with information contained in the user
manuals.
• In particular claims under the Guarantee cannot be
made if:
• The device is opened (this is classed as third party
intervention)
• Repairs or other work done by persons not author-
ised by BenQ Mobile.
• Components on the printed circuit board are ma-
nipulated
• The software is manipulated
• Defects or damage caused by dropping, breaking,
lightning or ingress of moisture. This also applies if
defects or damage was caused by mechanical, chem-
ical, radio interference or thermal factors (e.g.: mi-
crowave, sauna etc.)
• Devices fitted with accessories not authorised by
BenQ Mobile
• This Guarantee shall not apply to or extend to serv-
ices performed by the authorised dealer or the cus-
tomer themselves (e.g. installation, configuration,
software downloads). User manuals and any soft-
ware supplied on a separate data medium shall be
excluded from the Guarantee.
• The purchase receipt, together with the date of pur-
chase, shall be required as evidence for invoking the
Guarantee. Claims under the Guarantee must be
submitted within two months of the Guarantee de-
fault becoming evident.
• Ownership of devices or components replaced by
and returned to BenQ Mobile shall vest in
BenQ Mobile.
• This Guarantee shall apply to new devices pur-
chased in the European Union. For Products sold in
the Republic of Ireland the Guarantee is issued by
BenQ Mobile UK, Branch Ireland, 1st Floor, River-
view House, 21–23 City Quay,
Dublin– The Republic of Ireland.
• Any other claims resulting out of or in connection
with the device shall be excluded from this Guaran-
tee. Nothing in this Guarantee shall attempt to limit
or exclude a Customer’s Statutory Rights, nor the
manufacturer’s liability for death or personal injury
resulting from its negligence.
• The duration of the Guarantee shall not be extended
by services rendered under the terms of the Guaran-
tee.
• Insofar as no Guarantee default exists, BenQ Mobile
reserves the right to charge the customer for re-
placement or repair.
• The above provisions do not imply a change in the
burden of proof to the detriment of the customer.
To invoke this Guarantee, please contact our online
support on the Internet
or the telephone service. The relevant number is to be
found in the accompanying user guide.