MEElectronics Air-Fi Matrix AF62 - Manual (Page 29)

26
Troubleshooting
Issue
Crackling noise,
static, interference
No sound
or low volume
Not charging
Won’t pair
Won’t connect
Won’t control
calls/media
players
The tones and voice
prompts are too quiet
The tones and voice
prompts are too loud
Won’t turn on or
turns on and then off
The light is blinking
red and there is a
tone every 25
seconds
Resolution
Make sure you are within range of your Bluetooth-enabled device
Adjust the volume on your headset and device as both control the
sound
If using a wall charger, make sure it is plugged in to a powered outlet.
If using a computer, make sure the computer is on and the USB port
has power. If you are using a car USB port, make sure the car is on.
Make sure the Matrix is in pairing mode as indicated by red and blue
LEDs flashing in an alternating manner
Make sure your Matrix is powered on, Bluetooth is enabled on your
device, and it is within range. Make sure your device is not connected
to any other Bluetooth headset. Make sure the Matrix is not connected
to another device (two devices with Multipoint enabled). If connecting
still fails, power off your Matrix and turn it back on. If problems persist,
delete the device “AF62” and pair the Matrix again.
The Matrix headset is compatible with many Bluetooth versions,
however not all versions of Bluetooth support these functions, and
functionality is dependent upon the operating system of the device.
Some functions, such as “Rejecting a call”，“Redialing” or “Voice
dialing” are only available if supported by your mobile phone. Please
check the device manual for further information.
Increase the volume on the Matrix and adjust the volume on your
device to achieve the desired volume level. The tone and voice
prompt volume levels will not change when adjusting the volume when
a call is in progress.
Decrease the volume on the Matrix and adjust the volume on your
device to achieve the desired volume level. The tone and voice
prompt volume levels will not change when adjusting the volume when
a call is in progress.
Charge your Matrix
Charge your Matrix