MK Diamond MK-2000P - Manual (Page 12)

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MK-2000P ORDERING, RETURN & PACKAGING
ORDERING INFORMATION
You may order MK Diamond products through your local MK Diamond distributor or, you may order
direct from MK Diamond.
When ordering direct from MK Diamond, please have the following information ready before calling:
• The Model Number of the drill
• The Serial Number of the drill
• Where the drill was purchased and when
• The Part Number for the part(s) being ordered
• The Part Description for the part(s) being ordered
NOTE: There is a $25.00 minimum order when ordering direct from MK Diamond. A $5.00 charge will
be added to orders having a net billing value under $50.00. All purchases must be made using VISA,
MasterCard or American Express.
All parts may be ordered by calling toll free to – 800 421-5830 or 310 539-5221 and asking for
Customer Service. For technical questions, call – 800 474-5594.
RETURN MATERIALS POLICY
To expedite the service relative to the return of a product purchased through MK Diamond, please
observe the following:
NOTE: When returning all items, they must have been purchased within the previous twelve (12)
months.
• Have the Model Number of the drill
• Have the Serial Number of the drill
• Have the location of where the drill was purchased
• Have the date when the drill was purchased
• Contact Customer Service for approval to return the item(s)
• Obtain a Returned Goods Number (RGA) authorizing the return
• Follow the packaging instructions in the following section
• Ensure your item(s) are prepaid to the destination
For returned items, call toll free to – 800 421-5830 or 310 539-5221 and ask for Customer Service.
For technical questions, call – 800 474-5594 or 310 257-2845.
PACKAGING INSTRUCTIONS
• Remove the Core Bit and Support Handle
• Dry the equipment before shipping
• When packing, include the following: Core Drill and Handle
• Package the unit in its original container or one of comparable size (do not ship the unit partially
exposed)
• Ensure all parts are secured in the packaging to prevent moving
AUTHORIzED SERVICE CENTERS
For quicker repair time, you may contact MK Diamond Customer Service, toll free, at 800 421-5830
or 310 539-5221 for the Authorized Service Center closest too you or visit our web site at
www.mkdiamond.com. For technical questions, call – 800 474-5594.