UVP SI-950 Ultraviolet Incubator - Manual (Page 6)

UV Incubator Page 5
Maintenance, Repair and Technical Assistance
UVP offers technical support for all of its products. If you have questions about the product’s use,
operation or repair, please contact UVP’s offices at the locations below.
Troubleshooting
Plates Drying Out
Ensure that the door is securely closed to prevent any external air from entering the incubator
chamber.
Returned Goods Authorization
Note: A Returned Goods Authorization (RGA) number must be obtained from UVP
Customer Service before returning any product.
You may contact UVP’s Customer Service based on your location:
If you are in North America, South
America, East Asia or Australia:
If you are in Europe, Africa, the
Middle East of Western Asia:
Call (800) 452-6788 or (909) 946-
3197, and ask for Customer Service
during regular business days, between
7:00 am and 5:00 pm, PST.
Call +44(0) 1223-420022, and ask for
Customer Service during regular
business days between 9:00 am and
5:30 pm.
E-mail your message to:
[email protected]
E-mail your message to: [email protected]
Fax Customer Service, and send it to
(909) 946-3597
Fax Customer Service, and send it to:
+44(0) 1223-420561
Write to: UVP, LLC 2066 W. 11 th
Street, Upland, CA 91786 USA
Write to: Ultra-Violet Products Ltd
Unit 1, Trinity Hall Farm Estate, Nuffield
Road, Cambridge CB4 1TG UK
Warranty
UVP's products are guaranteed to be free of defects in materials, workmanship and manufacture
for one (1) year from date of purchase. Consumable and disposable parts including, but not limited
to tubes and filters, are guaranteed to be free from defects in manufacture and materials for ninety
(90) days from date of purchase. Transilluminators carry a two (2) year warranty from date of
purchase. If equipment failure or malfunction occurs during the warranty period, UVP shall examine
the inoperative equipment and have the option of repairing or replacing any part(s) which, in the
judgment of UVP, were originally defective or became so under conditions of normal usage and
service.
No warranty shall apply to this instrument, or part thereof, that has been subject to accident,
negligence, alteration, abuse or misuse by the end-user. Moreover, UVP makes no warranties
whatsoever with respect to parts not supplied by UVP or that have been installed, used and/or
serviced other than in strict compliance with instructions appearing in this manual.
In no event shall UVP be responsible to the end-user for any incidental or consequential damages,
whether foreseeable or not, including but not limited to property damage, inability to use equipment,
lost business, lost profits, or inconvenience arising out of or connected with the use of instruments
produced by UVP. Nor is UVP liable or responsible for any personal injuries occurring as a result of
the use, installation and/or servicing of equipment.
This warranty does not supersede any statutory rights that may be available in certain countries.