Service and contact information – Rockwell Automation 1609-U500 Industrial Uninterruptible Power Supply User Manual
Page 13
14
Service and Contact Information
Service and Contact Information
Service
If the UPS requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in Troubleshooting to eliminate common problems.
2. If the problem persists, contact Rockwell Automation Customer Support.
–
If the product is determined to be defective, contact the distributor for typical return procedures.
–
Retain the battery and the Network Management Card (when available).
3. Pack the UPS in its original packaging.
–
Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty.
–
Always DISCONNECT THE BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations. The battery may remain in the
UPS.
Contact Rockwell Automation
Refer to Rockwell Automation at 440-646-5800.