Black Box LE073AE-R2 - Manual (Page 25)

24
MODULAR PARALLEL ADAPTERS AND MODULAR MEDIA UNITS
While we trust that your Adapter will
operate reliably over a long period
of time, if you encounter any
problems while using it, please
perform the following steps before
contacting Black Box.
1. Make sure that your adapter is
properly installed, powered, and
connected to the network.
2. Run SETDIAG and write down
the results of the diagnostics.
3. Try to operate your adapter in
unidirectional and polling
modes, by inserting the
appropriate lines in your
NET.CFG or PROTOCOL.INI
files (see Chapter 4).
4. Write down any error messages
that have been displayed.
When you contact Black Box, you
will be asked for the results of the
SETDIAG diagnostic tests and for all
error messages that have been
displayed.
7. Customer Service Information