Canon QT5-0385-V01 - Manual (Page 38)

Troubleshooting
34
Cannot Install the Printer Driver
Problem Possible Cause Try This
Cannot Install the
Printer Driver Installation
procedure not
followed correctly Follow the Easy Setup Instructions packaged with your printer for proper printer
driver installation.
If the installer was forced to be terminated due to an error, Windows may be
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.
Installation does
not start
automatically when
the Setup
CD-ROM
is inserted into the
drive
If the printer driver installation did not start automatically when you inserted the
Setup CD-ROM into the CD-ROM drive:
1. Click Start and select My Computer.
2. Double-click the CD-ROM icon.
For non-Windows XP, open the My Computer window, and then double-click the
CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem with the CD-
ROM. Contact the Customer Care Center.
Unable to proceed
beyond the
Printer
Connection screen
Reinstall the printer driver.
1. Click
Cancel on the Printer Connection
screen.
2. Click Start Over on the Installation
Failure screen.
3. Click Back on the screen that appears
next.
4. Click Exit on the Welcome screen, then
remove the CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications
(including anti-virus programs) are
running.
9. Carefully follow the procedures
described in the Easy Setup
Instructions and reinstall the driver.
iP6700D_QSG_US.book Page 34 Thursday, April 13, 2006 11:10 AM