SCANTECH ID (Champtek company) Pollux P-4010 - Manual (Page 34)

Appendices 28
C. DIMENSION DRAWINGS
D. TROUBLESHOOTING
This section contains information on solving problems you may encounter
when using the scanner. If troubles occur, take a moment to read the
information in this section. However, before referring to the diagnostic tips
ensure that the scanner is installed as described in Chapter 2 and that all
cables are properly connected.
Problem Diagnostic Tips
The scanner is on but a barcode
cannot be read.

The scanner window is dirty. Clean
the scanner window as described in
section 3.3.

The presented barcode type is not
enabled. Select the barcode type with
the Configuration Guide.

The scanner is disabled by the host.
Refer to section 3.2.

The barcode type you presented to
the scanner is not supported by this
scanner.
The scanner does not accept more
than two or three barcodes.

There is no proper handshaking with
the host system. Switch the host
system on and check connection and
communication settings.
A barcode is read by the scanner
but not accepted by the host
system.

The communication cable is not
connected to the serial port of your
host system. Refer to the manual of
your host system to locate the serial
port.

The communication settings of the
host and scanner do not match.
Ensure that the setting values for both
devices are the same. For proper
adjustment values, refer to the
Configuration Guide.

The communication cable does not
suit your host system. Contact your
supplier for the correct communication
cable.