ADS Environmental Services Eureka Digital QR 775020 A0 - Manual (Page 9)

ADS Eureka Digital System User Manual
5
ADS No-Hassle Warranty and Return Policy
The following sections detail the hassle-free warranty and return policy for
the ADS Eureka Digital System.
New Product Warranty
ADS will repair or replace any Eureka Digital System equipment (supplied
by ADS) that is defective in materials and/or workmanship for up to two
(2) years following the date of shipment from ADS. To make a warranty
claim, the customer should simply call ADS at (256) 430-3366 or contact
the ADS Support Center toll-free at (877) 237-9585. The ADS Client
Services Agent will assign a Return Materials Authorization (RMA) to the
customer
’s claim immediately.
The customer shall return a defective unit or part to ADS for
troubleshooting and repair or replacement within 10 days with the RMA.
Replacement or Loaner Equipment
For a defective part, ADS will ship a replacement part immediately once
the customer makes an initial claim. However, if ADS does not receive
the defective part within 30 days or testing concludes that the part
experienced excessive wear and tear or abuse for the period of use, ADS
will bill the customer for the replacement part.
For a defective unit, at the customer
’s request, ADS will ship a temporary
(loaner) unit to the customer at the time of the initial claim. However, if
ADS does not receive the temporary unit from the customer within 15 days
of receiving the repaired or replacement unit or testing concludes that the
unit experienced excessive wear and tear or abuse for the period of use,
ADS will bill the customer for the temporary unit.
Shipping
The customer must pay to ship defective equipment to ADS for repair or
replacement. However, ADS will incur the costs for shipping the repaired
or replacement equipment back to the customer using the same priority
shipment procured by the customer upon returning the defective
equipment to ADS.
Product Returns
If the customer is not satisfied with the performance of the Eureka Digital
System, the customer may return the equipment within 30 days for a full