ADS Environmental Services Mikron QR 775014 A0 - Manual (Page 7)

ADS Mikron User Manual
4
ADS No-Hassle Warranty and Return Policy
The following sections detail the hassle-free warranty and return policy for the
ADS Mikron.
New Product Warranty
ADS will repair or replace any Mikron equipment (supplied by ADS) that is
defective in materials and/or workmanship for up to two (2) years following
the date of shipment from ADS. To make a warranty claim, the customer
should simply call ADS at (256) 430-3366 or contact the ADS Support Center
toll-free at (877) 237-9585. The ADS Client Services Agent will assign a
Return Materials Authorization (RMA) to the customer
’s claim immediately.
The customer shall return a defective unit or part to ADS for troubleshooting
and repair or replacement within 10 days with the RMA.
Replacement or Loaner Equipment
For a defective part, ADS will ship a replacement part immediately once the
customer makes an initial claim. However, if ADS does not receive the
defective part within 30 days or testing concludes that the part experienced
excessive wear and tear or abuse for the period of use, ADS will bill the
customer for the replacement part.
For a defective unit, at the customer
’s request, ADS will ship a temporary
(loaner) unit to the customer at the time of the initial claim. However, if ADS
does not receive the temporary unit from the customer within 15 days of
receiving the repaired or replacement unit or testing concludes that the unit
experienced excessive wear and tear or abuse for the period of use, ADS will
bill the customer for the temporary unit.
Shipping
The customer must pay to ship defective equipment to ADS for repair or
replacement. However, ADS will incur the costs for shipping the repaired or
replacement equipment back to the customer using the same priority shipment
procured by the customer upon returning the defective equipment to ADS.