FORD 2014 Transit Connect v.3 - Manual (Page 299)

Action and Description Message
Return to the factory default settings. This selection does
not erase your indexed information, for example phonebook,
call history, text messages and paired devices. Factory Defaults
1. Press the OK button.
2. Press the OK button. When restore defaults appears in
the display, press the OK button again to confirm.
Completely erase all information stored on SYNC. All
phonebook, call history, text messages and all paired devices
will be deleted and the system will return to the factory
default settings. Master reset
Download available software applications through the USB
port. Application
Exit the current menu. Return
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.
Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.
Phone issues
Possible solution(s) Possible cause(s) Issue
Review your phone's manual
about audio adjustments. The audio control settings
on your phone may be
affecting SYNC perform-
ance. There is excessive back-
ground noise during a phone
call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again. This may be a possible
phone malfunction. During a call, I can hear the
other person but they
cannot hear me.
Go to the website to review
your phone's compatibility. This is a phone-dependent
feature. SYNC is not able to down-
load my phonebook.
296
Tourneo Connect/Transit Connect (CHC) Canada/United States of America, enUSA, Edition date: 07/2013
SYNC™
(If Equipped)